Returns & Money-Back Guarantee

We want you to feel confident trying our products. Please read our policy below before requesting a return or refund.

Money-Back Guarantee

We stand behind our products with the following guarantees:

• 3-Month Bundle: Covered by our 90-Day Money-Back Guarantee.

• 30-Day Bundle: Covered by our 30-Day Money-Back Guarantee.

• One-Time Purchase: Covered by our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase within the applicable guarantee period, simply contact us at support@drinkimm.com to begin the refund process.

Returns

For all other eligible returns, you have 30 days after receiving your order to request a return.

To be eligible, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at support@drinkimm.com.

If your return is accepted, we'll provide return instructions, including a return shipping label where applicable. Items sent back without first requesting a return will not be accepted.

If you have any questions about a return, you can always contact us at support@drinkimm.com.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong product, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Certain products cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalised products

• Personal care products where required for hygiene reasons

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Sale items

If you're unsure whether your item is eligible, please contact us before requesting a return.

Exchanges

The quickest way to exchange an item is to return the original item (once approved) and place a new order for the product you would like.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@drinkimm.com.