Shipping Policy

Thank you for shopping with us! Below you'll find everything you need to know about processing, shipping, and tracking your order.

Order Processing

Once your order has been placed, our team will begin preparing it for shipment.

• Processing Time: 1–2 business days

• Orders are processed Monday through Friday (excluding public holidays).

• During peak periods, processing may take slightly longer.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Shipping & Tracking

We offer FREE tracked shipping on all orders over $70 USD.

Estimated Delivery Times

Destination	Estimated Delivery
Australia	6–12 business days
United States	6–12 business days
United Kingdom	6–12 business days
Canada	6–12 business days
New Zealand	6–12 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occasionally occur due to customs processing, carrier delays, severe weather, or other circumstances outside our control.

Tracking Your Order

All orders include free tracking.

Once your order has shipped, you'll receive an email with your tracking number so you can follow your package throughout its journey.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible at support@drinkimm.com. While we'll do our best to update your address before dispatch, we cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

If your package appears to be delayed beyond the estimated delivery timeframe, please contact us at support@drinkimm.com and we'll be happy to investigate with the shipping carrier.

Questions?

If you have any questions about your order or shipping, feel free to contact our support team at support@drinkimm.com.